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The terms and conditions set out below including the payment and delivery terms apply in the version according to the date of your order.
Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below.
Your contractual partner is:
Inhaberin F. Lüthi
All prices are given in swiss francs. Find the delivery prices at the checkout and the product page.
The sales agreement will be confirmed after the payment went through by Paypal or Bank Transfer. It might occur, that we do not have all items in stock. Please take into account that we work with limited amounts. Your order is usually shipped within 4-7 office days after we received your payment. The items will be sent via parcel service. Packages abroad must be signed for.
Validaty of the terms and conditions
We will carry out all deliveries and services on the basis of the following terms and conditions. The contract of sale is subject to the Schweizerisches Obligtionenrecht (OR) as well as the swiss law.
Supply and conclusion of contract
Our pricelist and publications on the internet are effectively without obligation. Any offer can be withdrawn, as long as there is no other written agreement. The contract is accepted upon receipt of the ordered goods. The amount and fulfilment of the delivery is defined in the electronic confirmation of purchase.
Delivery conditions and delays
The items will be delivered at the given shipping fee. All orders will be sent by parcel service. Your order is usually shipped within 4-7 office days after we received your payment. Packages must be signed for. International orders may take longer. Shipments to customers living abroad may be subject to import duties and taxes, which are the responsibility of the recipient. Delivery dates are dependent on the postal services in the land where the order was made; therefore we are unable to guarantee delivery times. If the buyer refuses to accept his order, we will not reimburse any postal or delivery costs.
Prices and payment conditions
All prices are given in swiss francs. Vat is not included and is depending on the supplying country. Shipping and package costs will be added. A successful delivery will only occur upon payment by Paypal or Bank Transfer. If the delivery address lies outside of Switzerland, the end customer agrees to take on all import duties and goods taxes incurred by international deliveries.
All articles will be controlled by FRANZISKA LUETHY.
Returns of purchased items should be sent back to us, including all packaging and without traces of use. The customer will bare all shipping cost for returns.
The return of sales will be rejected, if:
- There are traces of use
- The product is returned without the original package and manuals.
- The goods are damaged due to transportation
Inhaberin F. Lüthi
No costs will be covered in the event that the item goes missing during the return shipping. We recommend sending the goods using a track & trace shipping service. We do not refund costs for shipping and customs.
Our liability for lost, stolen or damaged goods is in accordance with swiss law. In the event of an exceptional case, we are only liable for the maximum worth of the transaction.
FRANZISKA LUETHY will collect all the data required for processing your order and will only use it for this purpose. If, at any time, you prefer not to receive e-mail marketing information from us, simply follow the unsubscribe options at the bottom of each e-mail.
Jurisdiction lies within the courts of Zurich. However we may appeal to the courts in the customer country of residence. Swiss law is applied exclusively, also when orders are placed from and goods are delivered abroad. The parties will endeavour to settle any arguments that may arise from the realization of the sales contract in an amicable way. With the placing of an order the customer accepts these general terms and conditions. FRANZISKA LUETHY reserves the right to alter the terms and conditions at any time.